Thank you for shopping with Kay Kontoured Cosmetics. We are committed to providing you with a smooth and reliable shopping experience. Please review our shipping policy below for important information regarding order processing, shipping times, and delivery.

Processing Time

• All orders are processed within 2–5 business days (excluding weekends and holidays).
• During launches, sales, holidays, or high-volume periods, processing times may be slightly extended.
• Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location and selected shipping method.

Estimated Delivery Times

• Standard Shipping (U.S.): 3–7 business days
• Priority Shipping (U.S.): 2–4 business days
• Local Delivery/Pickup (if available): Details provided at checkout

Please note that delivery times are estimates and are not guaranteed.

Shipping Carriers

We primarily ship through trusted carriers such as:

• USPS
• UPS
• FedEx

Carrier availability may vary depending on your location.

Tracking Your Order

Once your order ships, you will receive a tracking number via email. Please allow up to 48 hours for tracking updates to appear.

Incorrect Shipping Information

Please double-check your shipping address before placing your order. Kay Kontoured Cosmetics is not responsible for packages shipped to incorrectly entered addresses provided by the customer.

If you notice an error in your shipping information, contact us immediately at:
business email

Lost, Stolen, or Delayed Packages

Kay Kontoured Cosmetics is not responsible for lost, stolen, or delayed packages once they have been handed over to the shipping carrier. If your package is marked as delivered but cannot be located, please contact the shipping carrier directly.

Damaged Items

If your order arrives damaged, please email us within 48 hours of delivery with:

• Your order number
• Photos of the damaged item(s)
• Photos of the packaging

We will review your claim and work to resolve the issue promptly.

International Shipping

At this time, international shipping may be limited or unavailable. If international shipping becomes available, customers are responsible for any customs fees, duties, or taxes associated with their order. 

Cosmetic Product Shipping Notice

Due to the nature of cosmetic products, exposure to extreme temperatures during transit may affect product consistency. We carefully package all items to help protect your order during shipping. 

Contact Us

If you have any questions regarding your order or this shipping policy, please contact us at:

KayKontoured24@gmail.com